Question 1

WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

Accepted Answer

If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large.

Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.

If you haven’t received all of your items please contact us within 14 days.

Question 2

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Accepted Answer

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Question 3

CAN I MAKE CHANGES TO MY ORDER? (E.G.ADDRESS)

Accepted Answer

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

FAQ

FAQ's

Frequently asked questions

WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

CAN I MAKE CHANGES TO MY ORDER? (E.G.ADDRESS)

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